User

Guide

Automated, secure access that empowers residents and guests to get where they want to be as quickly and easily as possible.

Simple and Secure

Home Access

You can finally get into your home without using your keys or entering a pin code. Curb to Couch Access is now easier than ever!

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Flexibility for Your

Guests

Inviting guests to your home should be simple and flexible. That's why Chirp allows you to choose unique privileges for each of your guests, whether it's a delivery person or your best friend.

Learn More...

Convenient and Automated

Common Area Access

Getting around the property is now a breeze. Your phone can automatically detect doors and gates, allowing you to unlock them with a single tap.

Learn More...

Simple and Secure

Home Access

You can finally get into your home without using your keys or entering a pin code. Curb to Couch Access is now easier than ever!

Learn More...

Flexibility for Your

Guests

Inviting guests to your home should be simple and flexible. That's why Chirp allows you to choose unique privileges for each of your guests, whether it's a delivery person or your best friend.

Learn More...

Convenient and Automated

Common Area Access

Getting around the property is now a breeze. Your phone can automatically detect doors and gates, allowing you to unlock them with a single tap.

Learn More...

More Details About

Home Access

Unlocking Your Home
Tap on your Home in the Chirp App to unlock your door. You must have Bluetooth turned on and be within 20 feet of your lock.


Locking Your Home
To lock your door, simply hold your hand over the keypad or perform a thumb turn.


How Chirp Uses Bluetooth
Chirp listens for the short-range (~20 feet) Bluetooth signal of your lock in order to connect and unlock your door. This means your phone cannot operate your lock when you are away from your home.

Your location data is only stored on your phone within the Chirp App. Chirp does not collect nor store your data remotely, and has no way of looking at your location data. For more information, please see our Privacy Policy.

What About Your Keys?
A physical key may be provided with certain locks.

Pin Codes
Use the Chirp Access app to create your own 4-8 digit pin code for your door lock.

More Details About

Inviting Guests

Guest Privileges
The Chirp App enables you to invite guests to access your Home on a temporary, recurring (coming soon!), or permanent access level. Fill out the required fields in the Chirp App and tap “Send Invite”. A text message will be sent to you guest inviting them to download the Chirp App for instant access to your home based on the frequency level you assigned.

Guest Passes
Residents can easily send a key in the form of a web link to family, friends and services listed in your phone’s contacts to grant temporary access into the apartment community. Guests can scan the QR posted at entrances to gain access.

Guest Requests
Guests can use the Chirp signs posted throughout the community to request access from a known resident. To request access, scan the QR code on the Chirp sign.

Unique Pin Codes (Coming Soon)
Use the Chirp Access app to create a 4-8 digit pin code on your door lock for your guests.

Revoking Access
Residents can remove guest privileges at any time. When a resident moves out, their access, along with their guests’ access, will be revoked.

More Details About

Common Area Access

Unlocking Common Area Entry Points
Tap on the entry point in the Chirp App or in your phone’s widget to unlock.

The Nearby Feature
Turn on Bluetooth to locate and unlock entry points nearest to you.

Entry Point Details
Tap on the information icon next to each entry point for details on opening hours for certain amenity spaces.

Managing Favorites
Chirp gives you the ability to sort your favorites and how they display in your phone’s widget.

Spaceship Door
Opt in to try our Beta Spaceship Door Mode. With Bluetooth enabled, turn on Spaceship Door Mode to enter doors without even touching your phone! Chirp will listen for bluetooth signals and attempt to unlock the door when you are within 2 feet. This listening does not use significant battery power.
Learn more about Spaceship Door Mode here.

Widgets
For quick access, use your phone’s widget to unlock your favorited entry points. Add the Chirp widget with the following steps:

Iphone:


Android:

Frequently Asked

Questions

What is August?
August is the technology inside your Yale smart lock that works with Chirp to enable you to unlock your front door using bluetooth. August is one of the original manufacturers of the smart lock and was recently acquired by Yale Residential, Inc, founded in 1868. Yale and August are both owned by Assa Abloy, Inc, the largest global lock manufacturer by both volume and sales. Chirp has partnered with Assa Abloy to deliver the best lock hardware from Yale Residential and the best bluetooth technology developed by August Home. To ensure your security, you will receive two passcodes from August to authenticate your mobile device. You will need to enter both passcodes when setting up Chirp for the first time: one sent via email and one sent via text message. Chirp’s partnership with August Home delivers the high standard of security and encryption on firmware and the ease and flexibility of mobile software.

What phone number should I use?
Make sure when setting up Chirp you use the same phone number you used on your lease.

Can I still use my fob or key?
Your fobs and keys will continue work throughout the property.

How do I contact support?
If you are encountering issues contact your leasing center 24/7 day or night or email Chirp Support.

Does Chirp support NFC?
Yes. iPhone XS, XS MAX, and XR models allow for NFC entry. Many Android phones have this capability as well.

How is this lock secure?
Only residents named on the lease will have access.  The Yale smart lock is not connected to the internet, making it impossible to be accessed remotely and therefore extremely difficult to be hacked. The Chirp app communicates directly with your lock using Bluetooth. Chirp leverages August's Bluetooth AES 128-bit, and TLS encryption. Unlike physical keys, digital keys contained in your Chirp app cannot be copied.

Why isn't Home Access working?
Make sure you have the following settings enabled on your phone:

Why isn't Nearby working?
Make sure you have the following settings enabled on your phone: